It's Boutique Week here at Get Some Glasses! I decided to order try-on frames from several similar stores all at one time, in the hope that they'd all arrive together and I could do a compare and contrast of the frames. The frames from Benji Frank were the first to arrive, and I cover most of the material below in the video:
I ordered the frames on July 17 and immediately received an email confirmation of the order. I received an email with shipping confirmation for FedEx on July 18. The frames arrived on July 20. Needless to say, I was very impressed with how quickly they got here.
The frames were packed in plastic bags and nestled in a standard but nicely branded box. There was no invoice included, but the frames are labeled with the name on the inside temple. The only drawback was that I couldn't recall which colors I had ordered, so I had to look them up. I received Buchanan in Blue Tortoise, Pierce in Amber, Harding in Tortoise and Black Purple, and Madison in Light Tortoise.
You'll notice that I got two colors in Harding. That was not planned. I ordered Harrison but it was not sent. I did call Benji Frank to inquire about this, and got someone on the phone right away. He apologized for the mixup, saying that it was human error due to the frames being right next to each other on the shelf and the similarity of the names. (I myself have done something similar and understand how easily it can happen.) Without me asking he quickly offered to send me the Harrison frame by itself and let me return it with the others. Excellent customer service.
The frames appear to be of good quality. The acetate is well polished and bright, the frames are lightweight, and all were comfortable on the face. The temple arms have wire inside to make them more adjustable. None of the frames felt too stiff or creaky. The frames come with a clear lens but do have text on the left lower lens.
Personally, I found the Benji Frank experience a pleasant one. The website is clean and easy to use, although a search feature and the ability to view all frames at once would be nice.
The man I spoke to on the phone also informed me that Benji Frank works with a local lens lab so orders for prescription glasses are typically processed and shipped within 24 hours (provided the prescription is not very complicated). In other words, you're likely to get your specs in just a few days. If the rapid turnaround on my trial order is anything to go by, then they mean it.
No comments:
Post a Comment